Refund Policy

1. Our Commitment to Satisfaction

At OfficeDesignPro, we are committed to providing high-quality office interior design courses and ensuring customer satisfaction. We stand behind our educational content and want you to be completely satisfied with your purchase.

2. Refund Eligibility

2.1 Eligible Refund Requests

You are eligible for a full refund if:

• You request a refund within 30 days of the original purchase date
• You have accessed less than 30% of the course content
• You have not completed the course or received a certificate
• The course has technical issues that we cannot resolve
• The course content significantly differs from what was advertised
• You purchased a course by mistake (duplicate purchase)

2.2 Conditions for Refund

To qualify for a refund, you must:

• Submit a refund request through our official channels
• Provide your order number and purchase details
• Explain the reason for your refund request
• Not have violated our Terms & Conditions
• Not have downloaded all course materials

3. Non-Refundable Circumstances

• Refund requests made after 30 days from the purchase date
• You have completed more than 30% of the course content
• You have completed the course and received a certificate
• You have downloaded all course materials
• You violated our Terms & Conditions or engaged in fraudulent activity
• You simply changed your mind after completing significant course content
• You claim lack of time or motivation to complete the course
• You purchased the course on sale or with a promotional discount (unless there are technical issues)
• You have previously received a refund for the same course

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Send an email to our support team or use the contact form on our website
2. Provide Information: Include your order number, purchase date, email address, and reason for refund
3. Wait for Response: We will review your request within 2-3 business days
4. Refund Processing: If approved, refunds are processed within 5-10 business days

4.2 Required Information

When submitting a refund request, please provide:

• Full name as it appears on the order
• Email address used for purchase
• Order number or transaction ID
• Purchase date
• Course name
• Detailed reason for refund request
• Description of any technical issues (if applicable)

5. Refund Processing Timeline

5.1 Review Period

We will review your refund request within 2-3 business days of receipt. We may contact you for additional information or clarification.

5.2 Processing Time

Once approved:

• Refunds are initiated within 24-48 hours
• Credit card refunds typically appear in 5-10 business days
• PayPal refunds typically appear in 3-5 business days
• Bank transfer refunds may take 7-14 business days

Processing times may vary depending on your financial institution and payment method.

5.3 Refund Method

Refunds are issued to the original payment method used for purchase. We cannot provide refunds via different payment methods or to different accounts.

6. Course Access After Refund

Upon refund approval:

• Your course access will be immediately revoked
• You will no longer be able to access course materials
• Any certificates issued will be invalidated
• Downloaded materials must be deleted
• You may not retain or use any course content

Continued use of course materials after receiving a refund constitutes a violation of our Terms & Conditions and may result in legal action.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have accessed between 30-50% of course content, we may offer a 50% refund
• If technical issues prevented full course access, we may offer a prorated refund
• Bundle purchases where only some courses are satisfactory may qualify for partial refunds

Partial refund decisions are made at our sole discretion on a case-by-case basis.

8. Technical Issues

8.1 Reporting Problems

If you experience technical difficulties:

• Contact our support team immediately
• Provide detailed description of the issue
• Include screenshots or error messages if possible
• Allow us reasonable time to resolve the issue

8.2 Resolution Attempts

Before requesting a refund for technical issues, you must:

• Report the issue to our support team
• Follow troubleshooting steps provided
• Allow at least 48 hours for resolution attempts
• Try accessing content from different devices/browsers

If we cannot resolve technical issues within a reasonable timeframe, you will be eligible for a full refund regardless of course completion percentage.

9. Bundle and Package Deals

9.1 Multiple Course Purchases

For bundle or package purchases:

• Refund requests must be made for the entire bundle
• Individual courses within bundles cannot be refunded separately
• The 30% content access limit applies to the average across all courses
• Special promotional pricing may affect refund eligibility

9.2 Promotional Offers

Courses purchased with promotional discounts or during sales:

• Are subject to the same 30-day money-back guarantee
• Refunds are issued for the amount actually paid
• May have modified terms as stated at time of purchase

10. Chargebacks and Disputes

If you dispute a charge with your bank or credit card company:

• Your account will be immediately suspended pending investigation
• You must provide evidence to your financial institution
• We will respond to chargeback claims with purchase records
• Fraudulent chargeback attempts may result in legal action
• Your account may be permanently banned for fraudulent disputes

We strongly encourage you to contact us directly before initiating any chargeback or dispute.

11. Refund Abuse Prevention

To maintain fair practices for all customers:

• We monitor refund patterns and course access behavior
• Multiple refund requests from the same user may be declined
• Accounts showing signs of abuse will be investigated
• We reserve the right to refuse future purchases from users who abuse the refund policy
• Serial refunders will be banned from our platform

12. Exceptions and Special Circumstances

We may make exceptions to this policy in extraordinary circumstances:

• Medical emergencies with proper documentation
• Death of the purchaser (with death certificate)
• Natural disasters or force majeure events
• Severe financial hardship with documentation

Such exceptions are evaluated on a case-by-case basis and require supporting documentation.

13. Course Updates and Changes

Regarding course content updates:

• Course updates and improvements do not qualify for refunds
• Minor content changes are not grounds for refunds
• If major advertised features are removed, you may request a prorated refund
• You will be notified of significant course changes

14. Gift Purchases

For courses purchased as gifts:

• The gift recipient may request a refund within 30 days
• Refunds for gifts are issued to the original purchaser
• Gift givers cannot request refunds after the gift is redeemed
• Standard refund conditions apply

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated effective date. Your purchase and use of our services after changes constitutes acceptance of the modified policy.

The refund policy in effect at the time of your purchase will govern your refund rights for that specific purchase.

16. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond what is stated in this policy.

If there is a conflict between this policy and applicable law, the law will prevail.

17. Contact Information